We have converted our Academy since 2026-03-04.
If you are reading this article, you are not yet logged in correctly. Please follow the instructions in this article.
If, contrary to expectations, you encounter any problems, please contact [email protected].
1. Log in to the portal
Before you can access the provider academy content, you must authenticate yourself in the portal as the academy is role-based.
Visit the official login page.
Log in using your credentials.
2. Select the Provider Admin role
Navigate to the role selection menu:
Explicitly select the role Provider Admin of any provider you have access to.
3. Activate Intercom
At first, the Academy will be locked. You must activate Intercom:
Look at the bottom right corner of your screen.
There you will find the Intercom activation field:
Click on "Enable" to activate the service.
Once Intercom is active, the Academy links on top get activated.
4. Open the Academy
Once Intercom is activated, you can open the Academy:
Click on the "Academy" button in the top right menu.
Troubleshooting: If the Academy button is greyed out or cannot be clicked, it is usually because the connection to the support system is not yet active. If that happens, please reload the page as a Provider Admin once and make sure the consent message has been accepted.